Payment Policy

MindLaunch Payment Policy

 

Payments for Private Sessions

Payments for all sessions are made in advance. You can purchase sessions one-at-a-time or in discounted packages. Sessions must be used within 12 months of the purchase date.

We do not offer refunds but will credit your account for sessions that are cancelled or rescheduled 24 hours or more before the session start time. If you cancel or reschedule a session with less than 24 hours’ notice, or if no notice is given,or if no one attends the class (no show), the full amount of the class will be charged to your account.

If you have questions please contact us at finance@mindlaunch.com

 

Payments for Group Classes

Payments for all group classes must be made in advance. You may cancel a class and receive full reimbursement up to 1 week before the start date of the group class. You may cancel a class and receive a 50% refund if you cancel within 7 days after the first day of the class. There is no refund for missed sessions.

If you are requesting a refund, or have questions please contact us at finance@mindlaunch.com

 

Discounts and Price Adjustment Policy

Discounts or price adjustment requests will be accepted within 14 days from the date your order was processed. No adjustments will be made beyond that time. Discounted pricing cannot be combined with any other offers or promotions.

 

Security Policy

MindLaunch takes measures to protect your privacy and takes the security of personal information seriously. Merchant Warehouse and PayPal, our financial transaction partners, provide our online processing capability. When paying us a fee for our instruction services, your credit card information is sent to either of these entities on their secure servers. They use secure technology, which encrypts your personal and credit card details so that your sensitive information cannot be read as it is relayed over the internet.

Your credit card information is held in their databases for a finite period of time to allow us to process your purchase.  MindLaunch does not collect or store credit card information in our own databases.


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